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Joviennes Shipping Policy

Last Updated: September 15, 2026

At Joviennes, we want you to feel confident about your order from the moment it is placed until it arrives. We keep our shipping process straightforward and use DHL to help deliver your purchases safely and efficiently.

Shipping at a Glance

  • Order handling: 1–3 business days

  • Estimated delivery: 5–12 business days after processing

  • Carrier: DHL

  • Tracking: Available when provided by the carrier

  • International orders: Customs duties and taxes may apply

How We Handle Your Order

Step 1 — Order Received

After your order is successfully submitted and payment is confirmed, it enters our fulfillment process.

Our team normally requires 1–3 business days to prepare your items for dispatch. Orders placed on weekends and public holidays begin processing on the next business day.

During busy shopping periods, promotions, or holidays, fulfillment may take slightly longer.

Step 2 — Shipment Begins

Once your order is ready, it is dispatched through DHL.

When tracking is available, we'll provide the relevant information so you can monitor your shipment.

Please allow some time for DHL to register the parcel before the first tracking update appears.

Step 3 — Delivery

Most orders arrive within approximately 5–12 business days after processing.

The actual delivery period can vary depending on your destination and circumstances affecting the shipping network.

Customs clearance, weather, public holidays, transportation conditions, and local delivery operations can all influence the final delivery date.

All delivery timeframes are estimates and are not guaranteed dates.

Shipping Fees

Your shipping cost is calculated based on your destination, order details, and the delivery service available for your location.

The applicable fee will be displayed at checkout before you complete your purchase.

International Shipping & Customs

International orders may be inspected and processed by customs authorities in the destination country.

Depending on local regulations, the recipient may be responsible for import duties, taxes, customs fees, brokerage charges, or other applicable costs.

These charges are set by the destination country's authorities and are outside Joviennes' control unless explicitly stated otherwise at checkout.

Customs clearance may also result in additional delivery time.

Getting Your Address Right

Please review your shipping information carefully before submitting your order.

Make sure your details are complete, including:

  • Full name

  • House/building number

  • Street

  • Apartment or unit number, if applicable

  • City

  • State, province, or region

  • Postal/ZIP code

  • Contact details

If you discover an error after placing an order, contact us as quickly as possible. We will try to make corrections before dispatch, but changes cannot always be made once your order has entered fulfillment or been handed to DHL.

If DHL returns a package because the address is incorrect or incomplete, additional shipping charges may apply for re-delivery.

Tracking Information

When tracking is available, your DHL tracking number allows you to follow your shipment.

Tracking information may take a short time to become active after dispatch. It is also possible for tracking updates to pause temporarily while your package is moving between facilities or undergoing customs processing.

If there has been no tracking activity for an unusually long period, please contact Joviennes Customer Support with your order number and tracking number.

When Delivery Is Delayed

We work hard to process and dispatch orders promptly, but some delays are beyond our control.

These may include:

  • Customs processing

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • Local delivery issues

  • Unexpected DHL network delays

  • Incorrect or incomplete delivery information

If your order is delayed, please allow additional time for the carrier to complete delivery.

If the shipment appears to be experiencing an unusual delay, contact us and we'll do our best to assist.

Damaged Shipments

We take care when preparing every package. If your order arrives damaged, please contact us promptly.

To help us assess the situation, provide:

Order number
Description of the damage
Photos of the outer packaging
Photos of the affected item

Please retain the packaging until the issue has been reviewed.

Delivered but Not Found

If DHL tracking states that your order has been delivered but you cannot locate it, please check your property and usual delivery locations first.

You may also want to ask household members, neighbors, reception staff, or building management whether the package was accepted on your behalf.

If you still cannot find it, contact Joviennes with your order and tracking details so we can help investigate.

Events Outside Our Control

Once your package has been handed over to DHL, portions of the delivery process are managed by the carrier and, for international shipments, customs authorities.

Joviennes cannot guarantee a specific delivery date or be responsible for delays caused by circumstances beyond our reasonable control.

We will nevertheless make reasonable efforts to assist whenever a delivery issue occurs.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier arrangements, or business operations.

The latest version will be published on our website with the applicable update date.

Contact Joviennes

If you have questions about shipping, tracking, or your order, please contact Joviennes Customer Support.

For faster assistance, include your order number and DHL tracking number, if available.

Thank You for Choosing Joviennes

We're grateful for your order and your trust in our store. Our goal is to make the journey from checkout to delivery as clear, reliable, and convenient as possible.

Joviennes — carefully prepared, securely shipped, made to reach you.